Tenant Services

Finding the right rental home matters. Whether you're moving to the area for work, starting a new chapter, or simply looking for somewhere that feels right, renting in Banbury offers access to a thriving market town with excellent transport links and a genuine sense of community. At Stepping Stones Letting, we work hard to make the process straightforward and to look after you throughout your tenancy.

As the largest independent letting agency in Banbury, we manage hundreds of properties across the town and surrounding villages. That means a wide choice for you and a team that knows this area inside out.

From the moment you move in, you'll have a dedicated property manager who is your main point of contact. You won't be passed between departments or left waiting for a callback from someone who doesn't know your property. Your property manager handles everything from routine inspections to coordinating any maintenance that crops up.

We carry out regular property inspections, typically every three to four months, to make sure everything is in good order. These visits protect you as much as the landlord. If something needs attention, we can flag it early and get it resolved before it becomes a bigger problem. We also manage all communication with your landlord, so you only need to deal with one team.

The easiest way to start is by browsing the properties on our website, where we list everything currently available with photographs, floor plans, and full details. If you see something you like, get in touch and we'll arrange a viewing at a time that suits you.

If nothing quite fits right now, it's worth registering with us. We'll take a note of what you're looking for, your budget, and your preferred locations, and let you know as soon as something suitable comes on the market. Good properties in Banbury move quickly, so registered applicants often get first sight of new listings.

Once you've found a property you'd like to apply for, we'll guide you through the referencing process. This includes identity checks, proof of income, a credit check, and a reference from any previous landlord. We use a professional referencing company to keep things fair and consistent. Once references are approved, we'll prepare your tenancy agreement, collect your deposit and first month's rent, and book your move-in date. On the day, we'll carry out a detailed inventory and hand over the keys.

We believe informed tenants make happier tenants. Your deposit is protected in a government-approved scheme from day one, and you'll receive the prescribed information confirming where it's held. You have the right to live in a property that is safe, well-maintained, and free from hazards, and we take that seriously.

If your landlord needs to carry out repairs, we coordinate everything and follow up until the work is completed. The Renters' Rights Act is bringing further changes to how tenancies work in England, including the removal of Section 21 no-fault evictions. We stay on top of legislative changes so that both you and your landlord are protected. Visit our Renters' Rights Act page for a plain-English guide to what the changes mean for you.

When something goes wrong in your home, you want it dealt with quickly. You can report maintenance issues through our online portal at any time, by phone during office hours on 01295 275 909, or by email. We aim to acknowledge every report within one working day and to arrange a contractor visit as soon as possible.

For genuine emergencies outside office hours, such as a burst pipe, total loss of heating in winter, or a security issue, we operate an emergency contact procedure. Details are provided in your welcome pack when you move in, so you're never left without support.

Browse our available properties online or call the team on 01295 275 909 to discuss what you're looking for. You're welcome to pop into our office at 3-4 Horse Fair in the centre of Banbury. We're here to help you find the right place to call home.