Landlord Services

At Stepping Stones, we pride ourselves on giving a personal, professional service to help you every step of the way.

We are quite happy to visit you in the comfort of your home and talk through the procedures of renting and discuss which of our services is best suited to your particular needs. You will find that, being a family run company, we are far more flexible and approachable than our corporate competition and can tailor our service to your particular needs. Whichever of our services you decide to use you can rest assured that your property is in safe hands with Stepping Stones.

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Choosing An Agent

Our Fees

Fees

You will find we at Stepping Stones offer the best rates and the best service to ensure that your property is let quickly to the best tenants. This enables you to maximise the return on your investment.  In addition, our straight forward pricing policy means that there are absolutely no hidden fees.  As a family run business we believe strongly in building a relationship with our clients so we do not offer “low start” commission rates which then increase after six months. With Stepping Stones, you know exactly what you are going to pay before you start. In addition, as members of NALS (The National Approved Letting Scheme) and ARLA (The Association of Residential Letting Agents) you can rest assured that our service will always be of the highest standard

Landlord Fees

Choosing an agent

The lettings industry is still unregulated and as such there are an awful lot of poor quality letting agents out there. As a landlord it is very difficult for you to tell who is good and who isn’t!

Here are some pointers that you should be looking for when choosing an agent.

It is vital to find a company that has voluntarily joined a redress scheme as it shows that they are willing to be bound by their complaints procedure and that they have met certain levels of service standard. The main body for the lettings industry is ARLA (the Association of Residential Letting Agents) and you can check on their website if the company is a member.
ALL agents should hold their deposit and rent monies in a specific client account and this should be protected with Client Money Protection Insurance. This means that if the company goes bankrupt or worse your monies are safe and protected. Ask to see their certificate or ask if they are a “Safe Agent”. This is an organisation that ensures that their members have such protection in place.
I cannot stress enough how complex the lettings and management business is. There is a whole raft of legislation that needs to be navigated and all managers should be properly trained. Don’t forget that these people will be looking after what could be your most valuable investment. You would not trust an untrained lawyer so don’t trust an unqualified agent!
This is a really important one that most people forget when looking at agents. Most agents are very interested in letting the property as they see this as the money maker for them but then pass the boring day to day management to either another office or to the least experienced, youngest member of staff. You need to ensure that you know exactly who is doing what with your house and that they are dedicated to that job. You should have an experienced and trained property manager looking after your house who you can discuss all aspects of the management with.
Another big one. Do they have dedicated accounts staff who know exactly what is going on with your property? If they use a centralised accounts team they will not know the details of your tenants and rent collection will simply be a process and loses the human intelligence side which is so important.
Just as you would not trust a driving instructor who can’t drive you need a letting agent who has experience of being a landlord themselves. This means that they see the industry from both sides. Someone who is not a landlord can still be a good agent but to get the best you want someone at management level who has done it themselves!

Until the industry is fully regulated all agents are definitely not equal! I hope that these all make sense and this gives you some idea on what to look for when looking through your options.